01-Orientation
● Using Mobile Apps
● On Demand Live Session
● Typsy Australia Portal
02-The Art of Effective Communication
● What is Communication?
● How to Communicate Effectively
● Communicate Effectively & Speak with Impact on the Phone
● What is Non Verbal Communication
● Verbal and Nonverbal Communication
● Types of Non -Verbal Communication
● Concise Communication
● Clear Communication
● Listening Skills
● Creating Positive Relationships
● Collaborative Problem Solving
● Workplace Communication Skills
03-Personality Development
● Identifying Personality Types
● Social & Corporate Etiquette
● Facing Challenges
● Professional Grooming
● Work Life Balance
04-Soft Skills Required in The Hospitality Industry
● What Are Top Soft Skills?
● Self confidence
● Time Management
● Team Work
● Stress Management
● Work Ethic
● How to Apologize the Right Way the First Time
● Empathy
● 5 Communication Skills to Have Engaging EMPATHETIC Conversations
● Customer Service Skills
● Leadership
● Top 10 Leadership Theories
● 10 Things You MUST Improve Everyday To Get Whatever You Want